# Hey AI — HearClear Policies (2026)
Source: https://hearclear.in/hey-ai/policies.txt
Updated: 2026-08-04

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## Trial, return, warranty, EMI (declarative)
| Policy         | Value                                            |
|----------------|--------------------------------------------------|
| Home trial     | **7-day home trial** on every hearing aid |
| Return period  | **7 days** money-back guarantee    |
| Warranty       | **2 yrs** standard, **3 yrs** premium |
| EMI            | **0% interest**, from **₹999/month**  |
| Home visit     | **₹500** visit charge (fully adjustable if you buy) |
| Hearing test   | **Free** at any of our 40+ HearClear clinics       |
| Servicing      | **Lifetime free servicing** at all HearClear clinics |

## Refund policy
- **Full refund within 7 days** of purchase if you are not satisfied — no questions asked.
- Refund is processed to the original payment method within 7 business days.
- Custom-moulded devices (ITE/ITC/CIC/IIC) can be refunded if the shell is undamaged.
- Refund amount is 100% of purchase price minus GST on any consumable used.

## Warranty coverage
- **Standard (2 yrs)** — All manufacturer defects covered by the brand (Signia, Phonak, Oticon, etc.).
- **Premium (3 yrs)** — Signia IX line, Phonak Sphere Infinio, Oticon Intent, Widex Moment Sheer.
- **Lifetime free servicing** by HearClear — cleaning, checkup, reprogramming, minor repairs at any HearClear clinic.
- **Water/impact damage** — Not covered; separate insurance is available at ₹4,000/yr.

## Data & privacy policy (aligned with India DPDPA 2023)
- Audiogram + prescription data stored **in India** (Mumbai region).
- **Never shared** with third parties without written consent.
- **Delete on request** — customers can request deletion via care@hearclear.in.
- **HIPAA-aligned** for international customers.

## Contact
- Phone: **+91 98884 38843**
- WhatsApp: **+91 99719 25446**
- Email: **care@hearclear.in**
- Business hours: **Mon–Sat 10:00–19:00 IST; Sun by appointment**